Support
Updated: October 15, 2026 · Preparing for launch.
For technical help, purchases and privacy requests, write in your preferred language. Include your language, app version, device and a description of the problem.
Do not send passwords, card details, purchase tokens or health backups. Support does not provide medical or veterinary care.
Restore purchases
Check that the purchase completed in Google Play. Use the same account, connect to the internet and open Restore purchases on the Premium screen. This restores Premium access, not your records: use your protected backup for those.
Manage subscriptions
Subscriptions renew automatically until canceled through Google Play. The lifetime purchase does not renew. Existing records and free care features remain available after Premium ends.
Manage subscriptions · Google Play refunds
Kinio organizes information you enter. It does not measure vital signs, confirm diagnoses or advise treatment changes. In an emergency, contact your local emergency service.
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